Returns & order support

Requesting help with an order

Open your private order receipt, or sign in and open the order from your account. The available request actions reflect the order’s current status.

Cancellation requests

Before shipment starts, you can ask the store to review a cancellation. Sending the request does not cancel the order immediately.

Return requests

After an order ships, an eligible order may offer a return request. Wait for review and instructions before sending any item back.

Refund requests

Eligible buyers can ask the store to review a refund. A request does not approve or process a refund automatically; payment handling remains part of the order review.

What happens next

Only one active support request can be open for an order. The store reviews the request alongside payment, shipment, and inventory state, then updates the order with the outcome. Availability can change as an order progresses.